Listen to understand and also **understand how you're listening**.

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If you have a problem you need to solve or a thing you need to design, this foundational course is for you <3

If your work involves or touches people (99.9% sure it does), the practice of listening to understand and also to understand how you're listening is invaluable.

Why this?

We've been taught to listen as a means to getting information from a "user," but what if that's not really the point? What if the that model of gathering feedback propagates toxic power dynamics, and takes us even further away from effective solutions?

...what if the point of "customer interviews" is to learn as much as you can about your relationship to the problem and the people you're trying to serve, and your power in relation to both of those things?

Ruh roh, have we been doing it all wrong this whole time?

Fret not, at least not yet, and not without a purpose or a plan for action ;)

For those reasons, in this course, we're inviting you to take a closer look at the relationship between the listener and the speaker, and equipping you with tools to increase equity and understanding in that relationship. After all, relationship are the most powerful vehicles for equity :)!

Ok...then what?

~Meta-empathy is itself a vehicle for equity, as it is a tool to help shine a light on problematic power dynamics (say that three times fast), to make relationships themselves more equitable, and consequently, to create and strengthen communities :)!

~Learning to practice meta-empathy enables you to better understand the people you're serving, the problems they have, and the relationship you have to both of those things

~This understanding is critical to your ability to serve the people you're designing for by creating truly helpful solutions

So what will we do?

~Reflect on your relationship to those who are most proximate to the problem you are trying to solve
~Identify the boundaries and margins of the problem you are working on
~Reflect on how you listen and practice deep listening
~Learn how to conduct meta-empathy interviews and then conduct at least 3 interviews


!!!Coaching bonus alert!!!

A personal touch, tlc, clarification, and encouragement can make all the difference. Inside the course, you'll have the opportunity to purchase one-on-one coaching time in order to maximize your learning and growing and help apply the course content specifically to your situation :)!

Your Instructor

Christine Ortiz
Christine Ortiz

Dr. Christine Ortiz is a serial entrepreneur with a passion for innovation through equity-centered design. She has launched k-12 microschools, consulted for schools in the US and internationally, designed and coached entrepreneurs, coordinated a national competition for innovative school models, and designed and taught graduate-level courses on redesigning schools at the Stanford d.School and Harvard University. Her current venture is Equity Meets Design, a think/do tank merging the consciousness of equity work with the power of design methodologies.

Christine spent her teenage years creating the national Truth tobacco prevention campaign and consulting with states and other countries interested in implementing the model. The first in her family to have a college degree, Christine has a BS from MIT, Masters in Education and Non-Profit Management and a Doctorate in Education Leadership from Harvard University. In all her endeavors, she has been motivated to address the barriers innovators face when tackling complex equity-based social issues.

Course Curriculum

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
Whatcha gonna do with my info?
We'll never spam you or sell your info to anyone else. When you sign-up for this course, we'll put you on our monthly(ish) newsletter list — that means approximately once a month, you’ll get an email from us containing free equity design tools, resources, and announcements about our learning offerings and workshops. We make sure our newsletters are packed with tons of free value (and jokes, and a little well-meaning shade 😉) regardless of whether folks buy any of the things we sometimes sell through them, and you can easily unsubscribe anytime.

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